Last Updated On: 16-11-2023
What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with toowe.io and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information?
We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.
Do you receive any information from third parties?
We may receive information from public databases, marketing partners, social media platforms, and other outside sources.
How do you process my information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
In what situations and with which parties do we share personal information?
We may share information in specific situations and with specific third parties.
How do we keep your information safe?
We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
What are your rights?
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. You have the option to withdraw your consent that you have already provided by writing to us at the contact information provided below.
How do I exercise my rights?
The easiest way to exercise your rights is by sending an email to us at: [email protected]. We will consider and act upon any request in accordance with applicable data protection laws.
The toowe.io is committed to protecting and respecting your privacy. We do collect your personal information and process your personal data in accordance with the Information Technology Act, 2000 (also known as ITA-2000, or the IT Act) and other national and state laws which relate the processing of your personal data.
When you use our toowe.io Website or signup and register with us, we may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our Website, register there, place an order, and in connection with other activities, services, features or resources we make available on our Website. Users may be asked for, as appropriate, name, email address, mailing address, and phone number. Users may, however, visit our Website. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Website related activities.
The information we may collect via the Website depends on the content and Services you use. You always have the option to not provide information by choosing not to use a particular service, product or feature on our Platform.
toowe.io is a Social Media Management Company who helps Businesses, Organizations, Companies to manage their Social Media Profiles/Accounts. If you avail the Services of toowe.io through its website, you agree to share some additional information based on your login credentials after seeking your permission to share the data further.
Demographic and other personally identifiable information (Such as your name and email address) that you voluntarily give while registering on Our Website or when choosing to avail our various Services available on toowe.io. If you choose to share data about yourself via your profile, online chat, or other interactive areas of the Application, please be advised that all data you disclose in these areas is public and your data will be accessible to anyone who access the toowe.io. We use your personal information to assist our Clients in handling their Social Media Profiles; or helping promote a safe service; customizing and enhancing your overall experience; and enforce our terms and conditions.
In our efforts to continually improve the product and service offerings through our platform, we identify and use your IP address to help diagnose problems with our server, and to administer our Platform. Your IP address is also used to help identify you and to gather broad demographic information.
Toowe might offer the option to link your Google Business Profile (or) Google Analytics (or) Youtube API and other API's related to Google with your Toowe account. If you choose to do so, we will access specific information from your Google Profile related to your account. This includes your profile image, display name, username/profile ID, access tokens, and posts you've made. We'll also collect data on the content or analytics or YouTube Vidoes or metrics of your posts and engagement metrics such as click rates, likes, re-shares, impressions, and overall engagement counts, all within the limits of relevant laws. Rest assured, this information will solely be utilized by Toowe to enhance the service provided to you and will not be shared with external parties.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
We may use third-party Service Providers to monitor and analyze the use of our app /service.
Google Analytics. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalize the ads of its own advertising network.
Toowe app do not disclose any Google data to third-party applications or AI models, Toowe app use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy , including the Limited Use requirements.
The information our Website’s servers automatically collects when you access the Website, such as your native actions that are integral to the toowe.io digital platform, including liking, replying to a message, as well as other interactions with the toowe.io and other users via server log files.
We may collect non-personal identification information about Users whenever they interact with toowe.io website. Non-personal identification information may include the browser name, the type of computer and technical information about Users' means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
With the help of third parties Social Media platform we collect users’ information from the Social Networking sites, such as Facebook, Google+, Instagram, YouTube, Pinterest, Twitter, including your name, your social network user name, location, gender, birthdate, email address, profile picture, and public data for contacts, if you connect your account to such social networks. This information may also include the contact information of anyone you invite to use and/or join the toowe.io.
We reserve the right to refuse or cancel any return request if such a request is not in compliance with this Policy or Applicable laws.
Our Services require you to make payments on the toowe.io Platform. When you are making any payments, we collect billing details from you such as your name, name of company, billing address, contact number, payment method and IP address, and then redirect you to a secure payment service provider platform operated by our payments partner(s). We do not store any payment related information such as credit/debit card details and/or bank details.
We may request access or permission to track location-based information from your mobile device, either continuously or while you are using the Application, to provide location-based services. If you wish to change our Access or Permissions, you may do so in your device’s settings.
We may request to send you push notifications regarding your account or the Application. If you wish to opt-out of receiving these type of communications, you may turn it off in your Device’s settings.
We may request access or permission to certain features from your mobile device, including your mobile device’s storage. If you wish to change our access or permission, you may do so in your Device’s settings.
Device information such as your mobile device ID number, model, and manufacturer, version of your operation system, phone number, country, location, and any other data you choose to provide.
Having accurate information about you permits us to provide you with a smooth, efficient, and customized Service experience. Specifically, the toowe.io may collect and use Users personal information for the following purposes:
The information you provide helps us respond to your customer service requests and support needs more efficiently. The collection of your information unable us to perform necessary actions to maintain our services, including troubleshoot software bugs and operational problems; to conducting data analysis, testing, and research; and to monitor and analyze usages and activity trends.
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on toowe.io. It helps us to personalize the user’s experience or personalize Users’ account.
We may use the feedback you provide to improve our products and services. It enhances the safety and security of our users and services. We use personal data to help maintain the safety, security, and integrity of our services and users. toowe.io uses the information we collect (which may include call recordings) to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes.
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send Users information they agreed to receive about topics we think will be of interest to them. toowe.io may use personal data to market our services to our users. This includes sending users communications about toowe.io Services, features, promotions, studies, surveys, news, updates, and events. We may do so through various methods, including email, text messages, push notifications, in-app communications and ads, and ads on third party platforms.
We may use the email address to send User information and updates pertaining to their Service order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our toowe.io website.
We may use personal data for testing, research, analysis, Service development, and machine learning to improve the user experience. This helps us make our services more convenient and easy-to-use, enhance the safety and security of our services, and develop new services and features.
We may use personal data to investigate or address claims or disputes relating to the use of toowe.io services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal processes or governmental requests, including from law enforcement.
toowe.io performs the above activities on the grounds that they are necessary for purposes of toowe.io legitimate interests in investigating and responding to claims and disputes relating to the use of toowe.io services and features, and/or necessary for compliance with applicable legal requirements.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on toowe.io website.
Our team works tirelessly to protect your information and to ensure the security and integrity of our platform. We also timely audit, and assess the security of our data storage and systems that process financial information by the experts.
We take due care to protect Users data. Technical measures are in place to prevent unauthorized access to data and against accidental loss or destruction of, or damage to, data. The employees who are dealing with the data have been trained to protect the data from any illegal or unauthorized usage. We work to protect the security of your information during the transmission, this allows sensitive information such as credit card and numbers, UID’s and login credentials to be transmitted securely.
We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling branded credit cards from the major card schemes. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal Users information.
We take reasonable steps to help protect your personal information in an effort to prevent loss, misuse, unauthorized access, disclosure alteration and destruction. It is your responsibility to protect your usernames and password to help prevent anyone from accessing or abusing your accounts and services. You should not use or reuse the same passwords you use with other accounts as your password for our Services.
We are an Indian Company , but we work with and process data about individuals across the world. To operate our business, we may send your personal information outside your states, province and country. This data may be subject to the laws of the countries where we send it. When we send your information across the borders, we take steps to protect your information, and we try to only send your information to countries that have strong data protection laws.
We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Some of toowe.io services and features require that we share personal data with other users or at a user’s request. We may also share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes. toowe.io may share users’ personal data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing personal data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect toowe.io rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. In the event of a dispute relating to use of another person’s credit card, we may be required by law to share your personal data, including trip or order information, with the owner of that credit card.
toowe.io retains your data, and personal information as per applicable laws for as long as necessary for the purposes described above. This means that we retain different categories of data for different periods of time depending on the type of data, the category of user to whom the data relates, and the purposes for which we collected the data.
However, users may request deletion of their account at any time through the help section or mail option in the toowe.io, or through toowe.io website.
Following an account deletion request, toowe.io deletes the user’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. Because we are subject to legal and regulatory requirements relating to Independent Partners, this generally means that we retain their account and data for a minimum of 5 years after a deletion request.
You may at any time review or change the information in your account or terminate your account by:
Emails and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out any time by:
And if you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.
toowe.io enables users to access and/or control data that toowe.io collects, including through:
The Settings or Privacy menu in the toowe.io allows Users to set or update their preferences regarding location data collection and sharing, emergency data sharing, and notifications.
Users can enable/disable toowe.io to collect location data from their mobile devices through their device settings, which can be accessed via the Settings > Privacy > Location menu.
Users can enable/disable toowe.io to share their real-time location data from their mobile devices with their drivers through their device settings, which can be accessed via the Settings > Privacy > Location menu.
Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Please check the available settings on your device or check with your provider.
Users may opt in/opt out from these communications, marketing notifications, Live location sharing, updates and news received from the toowe.io by checking their device settings at any time.
If you have any questions or comments about TOOWE.IO Terms of Service as outlined above, you can contact us at:
A digital property of Cribstore Innovations Pvt Ltd[email protected]